Title
How Users Perceive and Actualize Affordances: An Exploratory Case Study of Collaboration Platforms.
Abstract
The success of collaboration platforms depends on the degree to which users incorporate generic platform features into their particular collaborative actions. Yet, little is known about the processes through which users perceive and actualize the potentials for action, or affordances, offered by collaboration platforms. We report the results of an explora-tory case study in which we accompanied collaboration platform users over a period of over two years. We find that users perceive affordances through three alternative pro-cesses: imitating, exploring, and transferring. After perceiving affordances, users often need to arrange for configuration to enable the perceived action potential. Configuration can be found in three forms: delegated, guided, or autonomous configuration. Our emerg-ing theory suggests that these perception and actualization processes depend in complex ways on individual-level (knowledge, self-efficacy, perceived complexity) and on higher-level factors (advice networks, collective knowledge). Our study helps open the black box of affordance perception and actualization processes.
Year
Venue
Field
2017
ICIS
Collective intelligence,Computer science,Collaborative software,Knowledge management,Black box,Affordance,Perception
DocType
Citations 
PageRank 
Conference
0
0.34
References 
Authors
0
3
Name
Order
Citations
PageRank
Tim Lehrig101.01
Oliver Krancher255.13
Jens Dibbern388645.14