Title
Do You Think What I Think: Perceptions of Delayed Instant Messages in Computer-Mediated Communication of Romantic Relations
Abstract
ABSTRACTIn romantic relationships, Instant Messaging (IM) can serve as a communication channel to maintain a sense of mutual presence and relational closeness when being physically separated. However, IM is asynchronous by design. There can exist time delay for people to receive and reply to incoming messages, which may violate romantic partner's mutual expectation. Limited understanding is available around how unintended and intended delays affect the relationship of romantic partners. This work examines how romantic partners grow, perceive, and use mutual knowledge about each other in delayed IM to resolve the expectancy violation. We conducted a 7-day diary study on 16 pairs of romantic couples and used the diary entries as probes for post-study one-on-one interviews. Our findings show that couples employ different strategies of information grounding to parse and resolve delayed IM. Based on these findings, we propose several theoretical and practical implications.
Year
DOI
Venue
2018
10.1145/3173574.3173675
Conference on Human Factors in Computing Systems
Keywords
Field
DocType
Computer-mediated communication, instant messaging, delayed communication, relational communication, romantic relationship, common ground, grounding, expectancy violations theory
Social psychology,Asynchronous communication,Expectancy theory,Instant,Computer science,Closeness,Expectancy violations theory,Human–computer interaction,Computer-mediated communication,Common ground,Perception
Conference
Citations 
PageRank 
References 
1
0.35
4
Authors
3
Name
Order
Citations
PageRank
Pei-Yun Tu110.35
Tina Chien-Wen Yuan273.55
Hao-Chuan Wang329645.80