Paper Info
Title
Investigating Proactive Search Support In Conversations
Abstract
Conversations among people involve solving disputes, building common ground, and reinforce mutual beliefs and assumptions. Conversations often require external information that can support these human activities. In this paper, we study how a spoken conversation can be supported by a proactive search agent that listens to the conversation, detects entities mentioned in the conversation, and proactively retrieves and presents information related to the conversation. A total of 24 participants (12 pairs) were involved in informal conversations, using either the proactive search agent or a control condition that did not support conversational analysis or proactive information retrieval. Data comprising transcripts, interaction logs, questionnaires, and interviews indicated that the proactive search agent effectively augmented the conversations, affected the conversations' topical structure, and reduced the need for explicit search activity. The findings also revealed key challenges in the design of proactive search systems that assist people in natural conversations.
Year
DOI
Venue
2018
10.1145/3196709.3196734
DIS 2018: PROCEEDINGS OF THE 2018 DESIGNING INTERACTIVE SYSTEMS CONFERENCE
Keywords
Field
DocType
Spoken conversation support, proactive search, voice interfaces, background speech
Conversation,Human–computer interaction,Engineering,Common ground
Conference
Citations 
PageRank 
References 
5
0.43
36
Authors
7
Name
Order
Citations
PageRank
Salvatore Andolina1657.38
Valeria Orso26612.23
Hendrik Schneider371.15
Khalil Klouche4605.94
Tuukka Ruotsalo548736.52
Luciano Gamberini636849.76
Giulio Jacucci71701126.44