Title
Differences that matter: in-clinic communication challenges.
Abstract
We provide an integrated view of patientsu0027 and cliniciansu0027 perspectives on the communication challenges faced when patients present their medical issues to the clinicians. By combining the results of a literature review from both the HCI and medical literature with the results of clinician interviews explicitly about in-clinic communication issues, we are able to offer a more complete picture of these crucial in-clinic communication challenges. We discuss similarities and subtle but important differences between patientsu0027 and cliniciansu0027 perspectives. While patients and clinicians are often talking about the same issue, we found that they differ considerably in opinion and attitude. Drawing upon these subtle yet significant differences and ideas raised by the interviewed clinicians, we offer research suggestions for the design of future in-clinic communication tools.
Year
Venue
Field
2017
PervasiveHealth
Medical education,Empathy,Computer science,Computer network,Medical literature,Communication issues
DocType
Citations 
PageRank 
Conference
1
0.35
References 
Authors
27
6
Name
Order
Citations
PageRank
Fateme Rajabiyazdi192.21
Charles Perin222816.52
Jo Vermeulen342026.37
Haley MacLeod4546.34
Diane Gromala512025.27
Sheelagh Carpendale64431251.97