Name
Title | ||
|---|---|---|
Case studies and comparison between two models for assessing library service quality. |
Abstract | ||
|---|---|---|
Purpose This study aims to describe case studies of two models, LibQUAL+ and a model based on the analytic hierarchy process (AHP), used to assess library service quality and compare the two assessment models. Design/methodology/approach First, an AHP-based evaluation model is set up to assess library service quality, following which the model is adapted to assess the service quality of Nanjing Agricultural University Library. Second, a modified LibQUAL+ model is created and implemented in the form of a questionnaire survey to assess the library service quality of the same library. Finally, the two assessment models are compared. Findings The results of the two case studies indicate that LibQUAL+ is suitable for assessing Chinese university libraries after modified, and the library AHP model is more suitable for comparing libraries in China between themselves. Originality/value This paper uses two methods for assessing library service quality; this should prove to be helpful for the librarians interested in assessing the service quality of Chinese university libraries. |
Year | DOI | Venue |
|---|---|---|
2018 | 10.1108/EL-11-2016-0246 | ELECTRONIC LIBRARY |
Keywords | Field | DocType |
AHP,Service quality,LibQUAL,Comparison,Evaluation model | World Wide Web,Service quality,Engineering management,Computer science,Originality,Questionnaire,Analytic hierarchy process | Journal |
Volume | Issue | ISSN |
36.0 | 6.0 | 0264-0473 |
Citations | PageRank | References |
0 | 0.34 | 2 |
Authors | ||
5 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Qingkui Xi | 1 | 0 | 0.68 |
| Heng Zhao | 2 | 32 | 5.34 |
| Yitao Hu | 3 | 0 | 0.34 |
| Yunjuan Tong | 4 | 0 | 0.34 |
| Ping Bao | 5 | 0 | 0.34 |