Paper Info
Title
Evolving Needs in IoT Control and Accountability: A Longitudinal Study on Smart Home Intelligibility.
Abstract
A key issue for smart home systems is supporting non-expert users in their management. Whereas feedback design on use cases (such as energy feedback) have gained attention, current approaches to providing awareness on the system state typically provide a rather technical view. Long-term investigations of the practices and resources needed for maintaining Do-It-Yourself smart home systems, are particularly scarce. We report on a design case study in which we equipped 12 households with DIY smart home systems for two years and studied participants' strategies for maintaining system awareness, from learning about its workings to monitoring its behavior. We find that people's needs regarding system accountability changed over time. Their privacy needs were also affected over the same period. We found that participants initially looked for in-depth awareness information from the dedicated web-based dashboard. In the later phases of appropriation, however, their interaction and information needs shifted towards management by exception on mobile or ambient displays -- only focusing on the system when things were 'going wrong'. In terms of system accountability, we find that a system's self-declaration should focus on being socially meaningful rather than technically complete, for instance by relating itself to people's activities and the home routines.
Year
DOI
Venue
2018
10.1145/3287049
Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies
Keywords
DocType
Volume
Accountability,Living Lab,Qualitative Study,Smart Home,System Awareness
Journal
2
Issue
ISSN
Citations 
4
2474-9567
2
PageRank 
References 
Authors
0.41
0
9
Name
Order
Citations
PageRank
Timo Jakobi1348.27
Gunnar Stevens243350.81
Nico Castelli3123.27
Corinna Ogonowski48910.04
florian schaub5925.41
Nils Vindice620.41
Dave W. Randall791.04
Peter Tolmie820.41
Volker Wulf92119219.33