Paper Info
Title
Survey of E-Government Portals in European Capitals and Large Cities: A Benchmarking Study of G2B-Services
Abstract
To fulfil the requirements of the EU Services Directive, suppliers of public services have to realign their product and process organisation. At present, a summary on the implementation status does not exist for European capitals and large cities. Thus, the paper presents the status quo by illustrating the results of a benchmarking survey. The survey analyses the offer of G2B eServices in all 27 European capitals and all European cities with more than 500.000 inhabitants and it was done in 21 first EU-languages and in English as second language. The findings of the survey address academic research as well as administration practice in the context of eGovernment.
Year
DOI
Venue
2009
10.1007/978-3-642-03516-6_16
EGOV
Keywords
Field
DocType
benchmarking study,european capital,e-government portals,eu services directive,european capitals,administration practice,g2b eservices,implementation status,benchmarking survey,status quo,large city,survey address academic research,european city,large cities,maturity model
E-Government,Status quo,Computer science,Public relations,Directive,Capability Maturity Model,English as Second Language,Benchmarking
Conference
Volume
ISSN
Citations 
5693
0302-9743
0
PageRank 
References 
Authors
0.34
1
3
Name
Order
Citations
PageRank
Frank Hogrebe12710.81
Nadine Blinn2309.27
Markus Nüttgens353884.10