Title
Probing IoT-based consumer services: ‘insights’ from the connected shower
Abstract
This paper presents findings from the deployment of a technology probe-the connected shower-and implications for the development of 'living services' or autonomous context-aware consumer-oriented IoT services that exploit sensing to gain consumer 'insight' and drive personalised service innovation. It contributes to the literature on water sustainability and the potential role and barriers to the adoption of smart showers in domestic life. It also contributes to our understanding of context, which enables user activity to be discriminated and elaborated thereby furnishing the 'insight' living services require for their successful operation. Problematically, however, our study shows that context is not a property of sensor data. Rather than provide contextual insights into showering, the sensor data requires contextualisation to discriminate and elaborate user activity. Thus, in addition to examining the potential of the connected shower in everyday life, we consider how sensor data is contextualised through the doing of data work and the relevance of its interactional accomplishment and organisation to the design of living services.
Year
DOI
Venue
2020
10.1007/s00779-019-01303-3
PERSONAL AND UBIQUITOUS COMPUTING
Keywords
DocType
Volume
Internet of things,Connected shower,Technology probe,Sustainability,Context,Data work
Journal
24.0
Issue
ISSN
Citations 
5
1617-4909
0
PageRank 
References 
Authors
0.34
0
6
Name
Order
Citations
PageRank
andy crabtree11650157.92
Lewis Hyland210.69
James A. Colley31107.27
Martin Flintham484590.56
Joel E. Fischer547438.99
Hyosun Kwon6153.43