Paper Info
Title
Towards a Framework of Implementing Software Robots: Transforming Human-executed Routines into Machines
Abstract
Software robots tend to increasingly take over organizational processes. However, little is known about principles of building and implementing as opposed to using robotic systems, such as bots for process automation (RPA) and chatbots. Therefore, based on an empirically illustrated theoretical conceptualization of routine automation and affordance actualization, this paper develops a framework that guides how different types of software robots can be built and implemented through transforming a human-executed routine into a robot-automated routine by applying specific implementation guidelines.
Year
DOI
Venue
2020
10.1145/3380799.3380808
ACM SIGMIS Database: the DATABASE for Advances in Information Systems
Keywords
DocType
Volume
affordance theory,chatbots,implementation guidelines.,process automation,robotic process automation,routine theory,rpa,software implementation,system attributes
Journal
51
Issue
ISSN
Citations 
1
0095-0033
1
PageRank 
References 
Authors
0.35
0
2
Name
Order
Citations
PageRank
Corinna Rutschi110.35
Jens Dibbern288645.14