Title
Metro Futures: Experience-Centred Co-Design at Scale
Abstract
This paper discusses how characteristics of experience-centred and collaborative design can be translated to larger scales. We describe Metro Futures, a region-wide public consultation on the design of new light rail trains, where we followed an experience-centred co-design approach supported by digital media and tools to develop findings with a core group of 20 ?co-researchers' and ~4000 public participants. The paper discusses how the characteristics of a focus on experience, and collaborative design exploration were achieved with co-researchers and, at scale, through online and face-to-face interactions using various digital media and tools. Whilst not at the depth of smaller scales, there are opportunities to retain characteristics of experience-centred co-design at scale to produce findings that can usefully inform ensuing design work, and avoid the averaging of public contributions often evident in large scale public consultations.
Year
DOI
Venue
2020
10.1145/3313831.3376885
CHI '20: CHI Conference on Human Factors in Computing Systems Honolulu HI USA April, 2020
DocType
ISBN
Citations 
Conference
978-1-4503-6708-0
0
PageRank 
References 
Authors
0.34
0
6
Name
Order
Citations
PageRank
Simon Bowen1858.76
Peter Wright21645203.56
Alexander Wilson321.72
Andy Dow4152.66
Tom Bartindale512614.76
Robert Anderson612360.93