Name
Title | ||
|---|---|---|
Organizational buyers' assimilation of B2B platforms: Effects of IT-enabled service functionality. |
Abstract | ||
|---|---|---|
•This paper investigates service functionality in the domain of B2B platform assimilation.•We tested our theory on a sample of 191 professionals using a two-staged field survey.•We identified five dimensions of service functionality.•The importance of functionality dimensions varies depending on the current level of assimilation.•Benefits and top management support enable future platform assimilation.•Assimilation costs inhibit future assimilation among the firms with low level of current assimilation. |
Year | DOI | Venue |
|---|---|---|
2020 | 10.1016/j.jsis.2020.101597 | The Journal of Strategic Information Systems |
Keywords | Field | DocType |
B2B platforms,Service functionality,Benefits,Platform assimilation costs,Platform assimilation | Assimilation (phonology),Field survey,Software deployment,Level of service,Customer service,Knowledge management,Top management,Engineering,Development theory,Negotiation | Journal |
Volume | Issue | ISSN |
29 | 1 | 0963-8687 |
Citations | PageRank | References |
0 | 0.34 | 0 |
Authors | ||
3 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| A. K. M. Najmul Islam | 1 | 77 | 18.38 |
| Ronald T. Cenfetelli | 2 | 778 | 28.43 |
| Izak Benbasat | 3 | 2598 | 174.49 |