Paper Info
Title
Management Support Model for Information Technology Outsourcing
Abstract
AbstractThis study deals with the problem of outsourcing management, presenting a structure to support decision-making on effective information-technology outsourcing and highlighting the advantages and disadvantages that must be addressed. Since the study involves multiple variables, partially defined and conflicting objectives, and the will of decision-makers to broaden their understanding of the impact of decisions, the study used the multicriteria decision aid constructivist method to lead data collection and analysis. The chief results presented are: (i) a structured appraisal arranged by 8 strategic objectives and 107 performance indicators; (ii) the strengths and weaknesses of the status quo; and (iii) a process diagram for generating improvements. To ensure presentation of scientific and practical recognition in accordance with the constructivist path, the epistemological view adopted meets the scientific and practical requirements to ensure validity, legitimacy, and effectiveness of a model to support a decision-making process in a practical environment.
Year
DOI
Venue
2020
10.4018/JGIM.2020070107
Periodicals
Keywords
DocType
Volume
IT Outsourcing, IT Services, MCDA-C Method, Multicriteria, Performance Appraisal
Journal
28
Issue
ISSN
Citations 
3
1062-7375
0
PageRank 
References 
Authors
0.34
0
5
Name
Order
Citations
PageRank
Leonardo Ensslin1587.57
Clarissa Carneiro Mussi200.34
Ademar Dutra332.06
Sandra Rolim Ensslin421.77
Sandro Natalino Demetrio500.34