Title | ||
---|---|---|
Collaborating With Technology-Based Autonomous Agents Issues And Research Opportunities |
Abstract | ||
---|---|---|
Purpose This article reports the results from a panel discussion held at the 2019 European Conference on Information Systems (ECIS) on the use of technology-based autonomous agents in collaborative work. Design/methodology/approach The panelists (Drs Izak Benbasat, Paul Benjamin Lowry, Stefan Morana, and Stefan Seidel) presented ideas related to affective and cognitive implications of using autonomous technology-based agents in terms of (1) emotional connection with these agents, (2) decision-making, and (3) knowledge and learning in settings with autonomous agents. These ideas provided the basis for a moderated panel discussion (the moderators were Drs Isabella Seeber and Lena Waizenegger), during which the initial position statements were elaborated on and additional issues were raised. Findings Through the discussion, a set of additional issues were identified. These issues related to (1) the design of autonomous technology-based agents in terms of human-machine workplace configurations, as well as transparency and explainability, and (2) the unintended consequences of using autonomous technology-based agents in terms of de-evolution of social interaction, prioritization of machine teammates, psychological health, and biased algorithms. Originality/value Key issues related to the affective and cognitive implications of using autonomous technology-based agents, design issues, and unintended consequences highlight key contemporary research challenges that allow researchers in this area to leverage compelling questions that can guide further research in this field. |
Year | DOI | Venue |
---|---|---|
2020 | 10.1108/INTR-12-2019-0503 | INTERNET RESEARCH |
Keywords | DocType | Volume |
Collaboration, Emotions, Decision-making, Biases, Unintended consequences, Autonomous technology-based agents, Knowledge and learning | Journal | 30 |
Issue | ISSN | Citations |
1 | 1066-2243 | 1 |
PageRank | References | Authors |
0.34 | 0 | 6 |
Name | Order | Citations | PageRank |
---|---|---|---|
Isabella Seeber | 1 | 48 | 15.23 |
Lena Waizenegger | 2 | 6 | 4.49 |
Stefan Seidel | 3 | 2 | 1.70 |
Stefan Morana | 4 | 58 | 10.41 |
Izak Benbasat | 5 | 2598 | 174.49 |
Paul Benjamin Lowry | 6 | 1 | 0.34 |