Paper Info
Title
A Wizard of Oz Study on Passengers' Experiences of a Robo-Taxi Service in Real-Life Settings
Abstract
Autonomous driving enables new mobility concepts such as shared-autonomous services. Although significant re-search has been done on passenger-car interaction, work on passenger interaction with robo-taxis is still rare. In this paper, we tackle the question of how passengers experience robo-taxis as a service in real-life settings to inform the interaction design. We conducted a Wizard of Oz study with an electric vehicle where the driver was hidden from the passenger to simulate the service experience of a robo-taxi. 10 participants had the opportunity to use the simulated shared-autonomous service in real-life situations for one week. By the week's end, 33 rides were completed and recorded on video. Also, we flanked the study conducting interviews before and after with all participants. The findings provided insights into four design themes that could inform the service design of robo-taxis along the different stages including hailing, pick-up, travel, and drop-off.
Year
DOI
Venue
2020
10.1145/3357236.3395465
DIS '20: Designing Interactive Systems Conference 2020 Eindhoven Netherlands July, 2020
DocType
ISBN
Citations 
Conference
978-1-4503-6974-9
0
PageRank 
References 
Authors
0.34
0
5
Name
Order
Citations
PageRank
Johanna Meurer1447.98
Christina Pakusch224.79
Gunnar Stevens343350.81
Dave Randall410.77
Volker Wulf502.37