Paper Info
Title
"Miss understandable": a study on how users appropriate voice assistants and deal with misunderstandings
Abstract
This study examines the appropriation and usage of voice assistants like Google Assistant or Amazon Alexa in private households. Our research is based on 10 in-depth interviews with users of voice assistants and a follow-up evaluation of their interaction histories. Our results illustrate situations in which the voice assistants were used at home, what strategies the users adopted to interact with them, how the interactions were performed, and what difficulties users experienced. A focus of our study is on misunderstandings, situations where interactions failed partially or completely. Our study shows that the full potential of voice assistants is often not utilized, as complex interactions are often subject to failures and users revert to simple use cases. Our participants used their voice assistant mostly for simple commands, often not even trying new functions. An analysis of their appropriation strategies resulted in implications for the design of supportive tools as well as the further development and optimization of voice interfaces.
Year
DOI
Venue
2020
10.1145/3404983.3405511
MuC'20: Mensch und Computer 2020 Magdeburg Germany September, 2020
DocType
ISBN
Citations 
Conference
978-1-4503-7540-5
0
PageRank 
References 
Authors
0.34
0
4
Name
Order
Citations
PageRank
Dominik Pins100.68
Alexander Boden222220.00
Britta Essing300.34
Gunnar Stevens443350.81