Paper Info
Title
Reflections on Using Chat-Based Platforms for Online Interviews with Screen-Reader Users
Abstract
Within accessibility research, it is important for researchers to understand the lived experience of participants. Researchers often use in-person interviews to collect this data. However, in-person interviews can result in communication barriers and introduce logistical challenges surrounding scheduling and geographical location. For a recent study involving screen reader users, we used online chat-based platforms to conduct interviews. Unlike in-person interviews, there was little guidance within the field on conducting interviews using these platforms with screen reader users. To understand how effective these platforms were, we collected feedback from our participants on their experience after completing their interview. In this paper, we report on our experience of conducting online chat-based interviews with screen reader users. We present reflections from both the interviewer and participants on their experiences during the aforementioned study, and outline four lessons we learned during the process.
Year
DOI
Venue
2020
10.1145/3373625.3418000
ASSETS '20: The 22nd International ACM SIGACCESS Conference on Computers and Accessibility Virtual Event Greece October, 2020
DocType
ISBN
Citations 
Conference
978-1-4503-7103-2
0
PageRank 
References 
Authors
0.34
0
3
Name
Order
Citations
PageRank
Rachel Menzies1457.91
Benjamin M. Gorman272.59
Garreth W. Tigwell3208.33