Paper Info
Title
When digitalized customers meet digitalized services: A digitalized social cognitive perspective of omnichannel service usage
Abstract
•Social cognitive theory is contextualized in the digitalization context.•Mobile identity and channel integration quality positively affect omnichannel service usage.•Human agency factors, including self-efficacy, satisfaction and habit, are examined.
Year
DOI
Venue
2020
10.1016/j.ijinfomgt.2020.102200
International Journal of Information Management
Keywords
DocType
Volume
Omnichannel service,Digitalization,Social cognitive theory,Mobile identity,Channel integration quality
Journal
54
ISSN
Citations 
PageRank 
0268-4012
0
0.34
References 
Authors
0
4
Name
Order
Citations
PageRank
Yongqiang Sun125119.83
Chaofan Yang2193.76
Aaron X. L. Shen322116.98
Nan Wang4183.23