Understanding the User Experience of Customer Service Chatbots - What Can We Learn from Customer Satisfaction Surveys? - Citegraph

Paper Info

Title
Understanding the User Experience of Customer Service Chatbots - What Can We Learn from Customer Satisfaction Surveys?

Year	DOI	Venue
2020	10.1007/978-3-030-68288-0_14	CONVERSATIONS
DocType	Citations	PageRank
Conference	0	0.34
References	Authors
0	5

Authors (5 rows)

Cited by (0 rows)

References (0 rows)

Name	Order	Citations	PageRank
Knut Kvale	1	8	4.43
Eleonora Freddi	2	0	0.34
Stig Hodnebrog	3	0	0.68
Olav Alexander Sell	4	0	0.68
Asbjørn Følstad	5	199	27.26

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