Paper Info
Title
Comparing Voice Assistant Risks and Potential with Technology-Based Users: A Study from Germany and Spain
Abstract
Currently, voice assistants (VAs) are trendy and highly available. The VA adoption rate of internet users differs among European countries and also in the global view. Due to speech intelligibility and privacy concerns, using VAs is challenging. Additionally, user experience (UX) assessment methods and VA improvement possibilities are still missing, but are urgently needed to overcome users' concerns and increase the adoption rate. Therefore, we conducted an intercultural study of technology-based users from Germany and Spain, expecting that higher improvement potential would outweigh concerns about VAs. We investigated VA use in terms of availability versus actual use, usage patterns, concerns, and improvement proposals. Comparing Germany and Spain, our findings show that nearly the same amount of intensive VA use is found in both technology-based user groups. Despite cultural differences, further results show very similar tendencies, e.g., frequency of use, privacy concerns, and demand for VA improvements.
Year
DOI
Venue
2021
10.13052/jwe1540-9589.2071
JOURNAL OF WEB ENGINEERING
Keywords
DocType
Volume
Voice user interface, VUI, voice assistant, user experience, UX, context of use, frequency of use, questionnaire
Journal
20
Issue
ISSN
Citations 
7
1540-9589
0
PageRank 
References 
Authors
0.34
0
4
Name
Order
Citations
PageRank
Andreas M. Klein100.34
Maria Rauschenberger2317.49
jorg thomaschewski37620.68
María José Escalona Cuaresma400.34