Paper Info
Title
The creation and development of learning organizations: a review
Abstract
Purpose In this paper, using the antecedents, decisions and outcomes (ADO) framework, the factors/key performance indicators (KPIs) most relevant for creating or building a learning organization (LO) are identified. This study aims to contribute to the field of knowledge management (KM) in terms of introducing KPIs to foster a business organization with a continuous learning process, mechanisms of knowledge creation and memorization. Design/methodology/approach In total, 57 papers were selected for this systematic literature review (SLR) from Web of Science and Scopus covering the period 1985-2019. Findings The 12 most relevant KPIs are identified based on the literature survey conducted in the field of LO. Research limitations/implications The managerial implications of this review paper will be an added advantage to the modern business organization worldwide that have adopted KM practices to foster knowledge management with information technology (IT) infrastructure. As IT infrastructure focuses on knowledge acquisition, dissemination and storage but the KPIs revealed through this review will help in transforming stored information as learning for the organization to improve its overall performance. Originality/value This review synthesizes prior studies and provides directions for future research.
Year
DOI
Venue
2021
10.1108/JKM-10-2020-0795
JOURNAL OF KNOWLEDGE MANAGEMENT
Keywords
DocType
Volume
Learning organization, Organizational learning, Systematic literature review, Key performance indicator, ADO framework
Journal
25
Issue
ISSN
Citations 
10
1367-3270
0
PageRank 
References 
Authors
0.34
0
4
Name
Order
Citations
PageRank
Mohit Kumar100.34
Justin Paul200.34
Madhvendra Misra300.34
Rubina Romanello400.34