| Proposal for fully sequential multiarm trials with correlated arms. | 0 | 0.34 | 2016 |
| Parametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling. | 3 | 0.44 | 2015 |
| Introduction to the Special Issue on Business Analytics. | 2 | 0.36 | 2014 |
| Optimal Hiring and Retention Policies for Heterogeneous Workers Who Learn | 4 | 0.42 | 2014 |
| 2012 M&SOM Best Paper Award. | 0 | 0.34 | 2013 |
| Call for Papers---Special Issue of Management Science: Business Analytics: Submission deadline: September 16, 2012 Expected publication date: First Quarter 2014 | 0 | 0.34 | 2012 |
| Estimating the Operational Impact of Container Inspections at International Ports | 11 | 0.75 | 2011 |
| Securing the Containerized Supply Chain: Analysis of Government Incentives for Private Investment | 12 | 1.19 | 2010 |
| Optimal employee retention when inferring unknown learning curves | 3 | 0.41 | 2010 |
| Case - Revenue Management at Harrah's Entertainment, Inc. | 2 | 0.54 | 2009 |
| Teaching Note - Revenue Management at Harrah's Entertainment, Inc. | 0 | 0.34 | 2009 |
| Economic Analysis of Simulation Selection Problems | 45 | 1.96 | 2009 |
| Case Article - Revenue Management at Harrah's Entertainment, Inc. | 1 | 0.50 | 2009 |
| Introduction to the Special Issue on Behavioral Operations | 3 | 0.40 | 2008 |
| Update on economic approach to simulation selection problems | 0 | 0.34 | 2008 |
| Call-Routing Schemes for Call-Center Outsourcing | 27 | 1.88 | 2007 |
| Simple Models of Discrete Choice and Their Performance in Bandit Experiments | 11 | 1.14 | 2007 |
| Pricing and Capacity Rationing for Rentals with Uncertain Durations | 23 | 1.72 | 2007 |
| Simulation selection problems: overview of an economic analysis | 2 | 0.42 | 2006 |
| Capacity Management in Rental Businesses with Two Customer Bases | 36 | 2.38 | 2005 |
| Telephone Call Centers: Tutorial, Review, and Research Prospects | 284 | 23.21 | 2003 |
| A Call-Routing Problem with Service-Level Constraints | 36 | 2.93 | 2003 |
| Customer Loyalty and Supplier Quality Competition | 41 | 4.28 | 2002 |
| Managing Learning and Turnover in Employee Staffing | 41 | 16.20 | 2002 |
| Dynamic Vehicle Dispatching: Optimal Heavy Traffic Performance and Practical Insights | 9 | 1.19 | 1999 |
| Optimal Control of a Multiclass, Flexible Queueing System | 17 | 2.58 | 1997 |
