Author Info
Name
Affiliation
Papers
CHRISTOPHER WARD
Univ Illinois, Dept Comp Sci, Urbana, IL 61801 USA
18
Collaborators
Citations 
PageRank 
51
247
22.45
Referers 
Referees 
References 
622
334
115
Search Limit
100622
Title
Citations
PageRank
Year
Image selection as a service for cloud computing environments110.592010
Dispatch tooling for global service delivery10.372010
Towards an optimized model of incident ticket correlation110.842009
Multi-dimensional Knowledge Integration for Efficient Incident Management in a Services Cloud110.702009
Toward transforming business continuity services00.342009
Using mixed integer programming to schedule it change requests10.372008
Decomposition of IT service processes and alternative service identification using ontologies70.762008
Optimizing Change Request Scheduling in IT Service Management40.562008
IT service management automation: an automation centric approach leveraging configuration control, audit verification and process analytics20.372007
IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows100.562007
Integrated change and configuration management82.012007
PEM: A Framework Enabling Continual Optimization of Workflow Process Executions Based upon Business Value Metrics80.712005
Low traffic overlay networks with large routing tables170.812005
GoCast: Gossip-Enhanced Overlay Multicast for Fast and Dependable Group Communication391.512005
Fresco: A Web Services based Framework for Configuring Extensible SLA Management Systems60.922005
QoS-Assured Service Composition in Managed Service Overlay Networks744.322003
Managing eBusiness on Demand SLA Contracts in Business Terms Using the Cross-SLA Execution Manager SAM151.572003
A Generic SLA Semantic Model for the Execution Management of E-business Outsourcing Contracts225.132002