Title
Be Brief, And They Shall Learn: Generating Concise Language Feedback for a Computer Tutor
Abstract
To investigate whether more concise Natural Language feedback improves learning, we developed two Natural Language generators (DIAG-NLP1 and DIAG-NLP2), to provide feedback in an Intelligent Tutoring System that teaches troubleshooting. We systematically evaluated them in a three way comparison that included the original system, which generates overly repetitive feedback. We found that DIAG-NLP2, the generator which intuitively produces the best, corpus-based language, does engender the most learning. Distinguishing features of the more effective feedback are: it obeys Grice's maxim of brevity, it is more directive and uses a specific type of referring expressions. Interestingly, simpler ways of restructuring the original repetitive feedback as done in DIAG-NLP1, such as exploiting the hierarchical structure of the domain, were not effective. Since the design of interfaces to Intelligent Tutoring Systems often includes verbal feedback, we suggest that: if the number of different contexts in which verbal feedback is provided is high, such feedback should be based on corpus studies, and generated by techniques more sophisticated than template filling.
Year
Venue
Keywords
2008
I. J. Artificial Intelligence in Education
. intelligent tutoring systems,original system,concise natural language feedback,generating concise language feedback,distinguishing feature,natural language generator,verbal feedback,original repetitive feedback,feedback generation,natural language interfaces,computer tutor,effective feedback,repetitive feedback,corpus studies,intelligent tutoring system,intelligent tutoring systems,natural language,natural language interface
Field
DocType
Volume
Troubleshooting,TUTOR,Expression (mathematics),Intelligent tutoring system,Computer science,Grice,Directive,Three-way comparison,Natural language,Artificial intelligence,Natural language processing
Journal
18
Issue
Citations 
PageRank 
4
4
0.48
References 
Authors
34
5
Name
Order
Citations
PageRank
Barbara Di Eugenio1801109.27
Davide Fossati217019.62
Susan Haller3302.75
Dan Yu440.48
Michael Glass526125.41