Paper Info
Title
Developing Criteria for Evaluating a Multi-channel Digitally Enabled Participatory Budgeting Platform.
Abstract
Enabling Multichannel Participation through ICT Adaptations for Participatory Budgeting ICT-enabled platform (EMPATIA) is a multi-channel participatory budgeting (PB) platform that represents a significant social innovation process of democratic deliberation and decision-making, involving citizens within complex public-institution structures. EMPATIA was targeted to deliver socio-economic and political benefits, such as enhancing citizen-government engagement, increasing public value through PB process, promoting `inclusiveness' among the marginalized groups of citizens, and impeding political discontent that underpins distrust and scepticism towards the government. The attainment of these benefits will be driven by the EMPATIA's performance. Hence, a performance measurement tools is needed to enable assessment of EMPATIA, empirically. With an aim to propose an integrated performance evaluation metrics, this study presents a set of assessment criteria for multi-channel digitally enabled PB service platforms-especially EMPATIA. Findings from a qualitative, multi-strategies research approach suggest that the metrics should include five key technical and nontechnical performance indicators, to be used as the basis for the development of future evaluation instruments. Of major signposts, the metrics would inform key performance aspects to be considered during the PB platform development, and evaluated to indicate the PB platform performance.
Year
DOI
Venue
2017
10.1007/978-3-319-64322-9_1
Lecture Notes in Computer Science
Keywords
DocType
Volume
Digitally enabled services,Participatory budgeting,e-government,Public sector,Evaluation
Conference
10429
ISSN
Citations 
PageRank 
0302-9743
0
0.34
References 
Authors
0
3
Name
Order
Citations
PageRank
Amizan Omar101.01
Vishanth Weerakkody289763.81
Uthayasankar Sivarajah36711.43